At Pacifica Hotels, the health and well-being of our guests and team members is of the utmost importance. We want to reassure all of our valued guests that as the Novel Coronavirus (COVID-19) situation continues to evolve our team is closely monitoring the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health department updates as well as following their recommendations on the appropriate health and safety measures daily.
We take standards for cleanliness very seriously and have well-established hygiene standards and daily cleaning procedures for the hotels to address both general cleanliness and disinfection. In addition, it is our standard practice to provide ongoing guidance to our hotel teams to promote safety and well-being through awareness, training, and the use of everyday preventative practices.
In addition to our high cleanliness standards already in place, to combat the spread of COVID-19 we have taken additional precautionary measures:
- We have enhanced techniques used to clean guest rooms after each stay. Hotels are paying particular attention to high touch point areas, to include key cards, public area computers, elevator doors and buttons, door handles, locks and latches, light switches, desk surfaces, telephones, television remote controls, and bathroom fixture handles.
- Hotels have increased the frequency of disinfecting common areas, such as the front desk.
New Flexible Policies
For all guests requesting to cancel, we are offering waived cancellation fees (including prepaid/non-refundable bookings) for travel dates through May 31, 2020.